Frequently Asked Questions
Find answers to common questions about appointments, treatments, insurance, and clinic policies.
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Appointments can be booked online through our secure booking system using the Book button located at the top of the website.
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Yes. New client intake and consent forms are automatically sent electronically after booking. If you're unable to complete them beforehand, paper copies are available at the clinic.
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Please arrive 5-10 minutes before your first appointment to allow time for check-in and ensure your treatment begins on time.
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Wear comfortable clothing to your appointment. Depending on the treatment area and techniques being used, you may be asked to undress to your comfort level before treatment. You will be appropriately draped at all times, and only the area being treated will be uncovered.
Appointment & Booking
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We understand that life happens and schedules can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
Cancellations made within 24 hours of the appointment time and missed appointments will be charged 100% of the treatment fee.
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In many cases, yes. Please provide relevant health information during your intake process so treatments can be modified appropriately if required.
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Appointments will end at the scheduled time to avoid impacting subsequent clients. Arriving late may reduce the length of your treatment session. The full amount paid will still be charged.
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If you are experiencing symptoms of illness, please contact Prairie Massage as soon as possible to discuss rescheduling your appointment. Massage therapy should not be performed when you are unwell, as it may place additional stress on the body and can be more harmful than beneficial to your recovery.
For the health and safety of both you and your therapist, please reschedule your appointment for a time when you are feeling well and symptom-free.
Clinic Policies
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You don't need to worry about selecting specific treatment techniques. Every appointment begins with a discussion about your goals, concerns, and preferences. Treatment techniques are selected based on assessment findings and your individual needs.
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Massage therapy should never feel overwhelming or intolerable. Pressure can always be adjusted to your comfort level, and communication throughout treatment is encouraged.
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Treatment frequency varies depending on your goals, lifestyle, and condition. Recommendations can be discussed during your appointment.
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Yes. Prenatal massage is available and treatments are modified to ensure comfort and safety throughout pregnancy.
Massage Therapy
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Prairie Massage does not offer direct billing. Receipts are provided after each treatment and may be submitted to your insurance provider for reimbursement, depending on your coverage.
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Many extended health benefit plans provide coverage for massage therapy services performed by a Registered Massage Therapist. Please check with your provider regarding your specific coverage.
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Debit
Credit Card
Cash
E-transfer
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All prices listed on the website are shown before GST.
Payment and Insurance
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